Shipping policy
Shipping Policy for Zaya & Her Mama Boutique
1. Order Processing Time
All orders are processed within 1–3 business days. Please note that orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order. Items in your order may ship separately to ensure you receive them as quickly as possible.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We source our boutique collections from both domestic and international warehouses to bring you the best variety:
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US-Based Products: 2–5 business days
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Overseas Products: 5–10 business days
Delivery delays can occasionally occur due to carrier issues or high seasonal volume.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 48 hours.
4. Customs, Duties, and Taxes
Zaya & Her Mama Boutique LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages
Zaya & Her Mama Boutique LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.